Contains six chapters, namely: 1) chapter1-provides an overview of hospitality and tourism industry 2) chapter 2-emphasis on management of Front Office Operations 3) Chapter 3-narrates the communication skills for Front Office professionals 4) Chapter4-elaborates referencing and writing skills 5) chapter 5-emphasizes on skills and strategies for personality development 6) Chapter 6-focuses on basics of accounting as hotel accounting is not simply about managing revenues and expenses.