04861nam a22005537a 4500 OSt 20260617155323.0 230830b |||||||| |||| 00| 0 eng d 9781984659545 [paperback], [alk. paper]. ₱5,400.00 English Foundation University Library HF 5549.5 .2022 T47 338.479159 T41 2022 3G E-Learning Author, Editor and Publisher Multicultural diversity in workplace for tourism professionals / by 3G E-Learning 2ND EDITION. New York, NY : 3G E-Learning, 2022 2022 xvii, 485 pages : color illustrations ; 26 cm + 1 DVD 4 3/4 in. resource resource rda content text txt rda media unmediated n rda carrier volume volume nc CHM-HosMgt Series Tables. "Full Color Book plus DVD" "Over 100 hours Interactive E-lectures, Quiz and Videos in DVD" "DVD has many useful features for teachers to teach with digital resources in classroom" --On Cover Includes bibliographical references and index. Chapter 1 Globalization, Tourism and culture Chapter 2 Cultural Diversity in Tourism Chapter 3 Intercultural communication in Tourism Chapter 4 Cultural Influences on Intercultural communication and Social Interaction Chapter 5 Human Behavior Chapter 6 Consumer Buying Behavior Chapter 7 Race and Diversity in the Workplace Chapter 8 Gender Diversity in the Workplace Chapter 9 Ethnic Diversity in the Workplace Chapter 10 Management and Leadership and Leadership in Workplace Diversity Index "Culture is what shapes us, it is the reason we have certain beliefs, influences how we behave, and is what gives us our identity. Cultural diversity is the representation of different cultural and ethnic groups in society. When talking about Cultural diversity in the workplace, it is the inclusion of employees from different backgrounds, different races, different sexual orientations and different political views. The hospitality and tourism industry has seen an increase in organizations operating internationally, bringing people from diverse cultural backgrounds together. Hospitality and tourism present a unique opportunity to understand new cultural experiences for both employees and the tourists. It is important for the personnel to understand and appreciate different cultures to enhance the nature of their interactions with tourists of different cultures, religions, races, creeds, creeds, colors, ages, genders, and sexual orientations. It is for this reason that businesses playing their trade in this industry must endeavor to train their personnel to appreciate and accommodate people from diverse backgrounds around the world. As such, workplace diversity not only facilitates easy understanding of different cultural, social and economic perspectives but also enhances the delivery of satisfactory services through communication and observation. This edition is systematically divided into ten chapters. This book examines cross-cultural managerial competence across hospitality and tourism services. The book brings these concepts to the undergraduate student in tourism, as well us students in the related fields of marketing, management, international business, and cross-cultural communication. The DVD is also a useful tool for teachers to teach with digital resources in the classroom and do a great job illustrating skills and techniques that are otherwise difficult to explain. This book introduces readers to a powerful method for cross-cultural due diligence in mergers and organizational collaborations. It is intended to understand the relationship between culture, tourism, and destination attractiveness." --Provided by the Publisher Diversity in the workplace. 6918 Hospitality industry. Tourism. Hospitality. 6930 Travel and tourism. 6931 Multicultural Diversity in the Workplace HOSM200 Hospitality and Tourism Business Communications HOSM300 Mrantinkovic, Aleksandar Editor 6919 Piestun, Dan Editor 6920 Fouda, Hazem Shawky Editor 6921 Killlings, Felecia Editor 6922 Hajj, Sandra El Editor 6923 Parveen, Fozia Editor 6924 Krunic, Igor Editor 6925 Pehcevski, Jovan Editor 6926 Nur, Tajina Editor 6927 Stephen Editor 6928 Michelle Editor 6929 lcc BK 0 2nd edition HF 5549.5 .2020 T47 (CHM-HosMgt) 3271 3271 0 0 ddc 0 0 FOUNDATION FOUNDATION MAIN-CHM 2023-08-30 5 5 Cir 338.479159 T41 2022 63080 2026-03-10 14:24:45 2026-01-13 2023-08-30 BK 63080 0 0 lcc 0 7 NFIC FOUNDATION FOUNDATION MAIN-CHM 2026-06-17 Library Budget 0 (CHM-HosMgt) HF 5549.5 .2022 T47 0252026003094 2026-06-17 15:55:00 2026-06-17 BK CHM-HosMgt-2026094 0 0 lcc 0 4 NFIC FOUNDATION FOUNDATION MAIN-CHM 2026-06-17 0 (CHM-HosMgt) HF 5549.5 .2022 T47 c.2 0252026003095 2026-06-17 15:57:00 2026-06-17 BK CHM-HosMgt-2026095