TY - GEN AU - Gilbert, Natalie TI - Front office operations and management in hospitality industry / SN - 978-1-63989-839-8 AV - (CHM) TX 911.3 M27 .2024 H677 KW - Hotel management KW - Management KW - Hospitality Management, Bachelor of Science in KW - Front Office Services KW - HOSM 201 N2 - The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources ER -