@book{4996,
	author = {Cornell, Daryl Ace V. and Manzano, Ronald G.},
	title = {Quality service management in tourism and hospitality /},
	publisher = {Rex Book Store,},
	year = {c2020.},
	series = {HRM-Tourism series},
	address = {Manila, Philippines :},
	edition = {First edition},
	note = {OBE : Outcome-Based Education -- Front cover},
	url = {https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing}
}