02370nam a22003737a 4500 OSt 20260506142505.0 230301b |||||||| |||| 00| 0 eng d 9786210403794 (paperback) Foundation University rda English eng TX 911.3 .M27 .2020 C67 Cornell, Daryl Ace V. 33556 author Quality service management in tourism and hospitality / Daryl Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator. First edition Manila, Philippines : Rex Book Store, c2020. 2020 vi, 165 pages : illustrations, photogs ; 25 cm books pages rdacontent text rdamedia unmediated n rdacarrier volume paper nc HRM-Tourism series OBE : Outcome-Based Education -- Front cover Includes bibliographical references and index. Chapter 1 : Introduction to quality service management in tourism and hospitality. -- Chapter 2 : Guestology. -- Chapter 3: Strategies for quality service in tourism and hospitality. -- Chapter 4 : The guest and the service setting. -- Chapter 5 : Service staffing in tourism and hospitality industry. -- Chapter 6 : Designing and managing service. -- Chapter 7 : Balancing demand and productive capacity for quality service. -- Chapter 8 : Co-creation of quality service. -- Chapter 9 : Service failures and service recovery. -- Chapter 10 : Service excellence and leadership. "This textbook enables the readers to recognize and assess quality management and service management processes in a hospitality and tourism-related organization. Topics include service design, service quality, service recovery, and service failure among others."--Back cover Hospitality industry 1812 Management Tourism 1810 Service industries 1363 Management Quality Service Management in Tourism and Hospitality HOSM 202 Manzano, Ronald G. 33625 author https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing Click here to view the table of contents lcc BK First edition TX 911.3 .M27 .2020 C67 (CHM) 0 4996 4996 https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing 0 0 lcc 0 7 NFIC FOUNDATION FOUNDATION MAIN-CHM 2025-09-23 Purchase 1 4 (CHM) TX 911.3 .M27 .2020 C67 0252025003036 2026-06-13 2026-01-19 08:29:00 2026-01-19 2025-09-23 BK CHM-2025036 https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing 0 0 lcc 0 4 NFIC FOUNDATION FOUNDATION MAIN-CHM 2026-05-06 Library Budget 0 (CHM-HosMgt) TX 911.3 .M27 .2020 C67 c.2 0252026003058 2026-05-06 14:22:09 2026-05-06 BK CHM-HosMgt-2026058 https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing 0 0 lcc 0 0 NFIC FOUNDATION FOUNDATION MAIN-CHM 2026-05-06 Library Budget 0 (CHM-HosMgt) TX 911.3 .M27 .2020 C67 c.3 0252026003059 2026-05-06 14:23:54 2026-05-06 BK CHM-HosMgt-2026059