000			02747nam a22004097a 4500
003			OSt
005			20230908213914.0
008			230907b |||||||| |||| 00| 0 eng d
020			_a9781984680303 _c[paperback].
020			_cMind Mover :
020			_c₱5,760.00
040			_bEnglish _cFoundation University Library
082			_a338.4791 _bT41 2023
110			_a3G E-Learning _eAuthor, Editor and Publisher
245			_aA visual reference to guest service / _cby 3G E-Learning
250			_a2nd Edition.
260			_aNew York, NY : _b3G E-Learning, _c2023
300			_aviii, 372 pages : _bcolor illustrations ; _c23 cm.
504			_aIncludes bibliographical references and index.
505			_aChapter 1 Supervision and guest service. Chapter 2 Customer Feedback. Chapter 3 Grooming and Etiquette in Hospitality. Chapter 4 Guest Complaint Management. Chapter 5 Customer Retention. Chapter 6 Lodging Operations Management. Chapter 7 Guest Experience in Hotels. The Guest Service of Beverages. Index
520			_aEquips with learners with a foundation for effective service delivery. This edition is packed with updated information and new topics are also added. A new chapter is also added. It contains topics including improve skills and attitudes; better communication skills; better understanding of workplace practices; increase morale, confidence, self-satisfaction, and work satisfaction. In this guide, visual information is presents in different formats, such as images, flowcharts, diagrams, graphs, cartoons, slideshow/PowerPoint presentation, and poster in easy understand way. It also prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people and its plan. The guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your own feelings and behavior while looking after your customers." --provided by the Publisher
650			_aSupervision _vGuidebooks. _97011
650			_aCustomer services _vGuidebooks. _97012
650			_aHospitality. _96930
700			_aMrantinkovic, Aleksandar _eEditor _96919
700			_a Piestun, Dan _eEditor _96920
700			_aFouda, Hazem Shawky _eEditor _96921
700			_a Killlings, Felecia _eEditor _96922
700			_aHajj, Sandra El _eEditor _96923
700			_aParveen, Fozia _eEditor _96924
700			_a Krunic, Igor _96925
700			_aPehcevski, Jovan _eEditor _96926
700			_a Nur, Tajina _eEditor _96927
700			_aStephen _eEditor _96928
700			_aMichelle _eEditor _96929
942			_2ddc _cBK _n0
999			_c3298 _d3298