| 000 | 01597cam a22003854a 4500 | ||
|---|---|---|---|
| 001 | 13700209 | ||
| 003 | OSt | ||
| 005 | 20260204171045.0 | ||
| 008 | 040826s2004 maua b 001 0 eng | ||
| 010 | _a 2004058218 | ||
| 020 |
_a0851999956 _qpbk. |
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| 020 |
_a9780851999951 _q(pbk.) |
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| 035 | _a13700209 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aG155.A1 _b.2004 L38 |
| 100 | 1 |
_aLaws, Eric, _d1945- _914293 |
|
| 245 | 1 | 0 |
_aImproving tourism and hospitality services [Electronic resources] / _cEric Laws. |
| 260 |
_aCambridge, MA : _bCABI Pub., _cc2004. |
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| 264 | _42004 | ||
| 300 |
_axviii, 203 p. : _bill. ; _c22 cm. _3Online resources _fOnline resources |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier _3Online resources |
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| 504 | _aIncludes bibliographical references (p. 183-200) and index. | ||
| 650 | 0 | _aTourism. | |
| 650 | 0 | _aHospitality industry. | |
| 650 | 0 |
_aConsumer satisfaction. _96836 |
|
| 658 |
_aTourism Management; _bQuality Service Management in Tourism and Hospitality, _cHOSM 202 |
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| 856 | 4 | 2 |
_uhttps://drive.google.com/file/d/1jSA6h6C8jJSh1g64KLAu56Ft1GT3mSe4/view?usp=sharing _yClick here to view full text |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cERESOURCES _hG 155.A1 _i.2004 L38 _k(CHM-E) |
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| 999 |
_c5459 _d5459 |
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