Operations management and total quality management / David Alan Collier, James Evans, William Lindsay.
Material type:
- text
- unmediated
- volume
- 9789814878456
- (CBA-Acct) HD 62.15 .2020 C72
Includes index.
Operations management and value chains -- Operations strategy -- Technology and operations management -- Goods and service design -- Process selection, design, and analysis -- Facility and work design -- Forecasting and demand planning -- Capacity management -- Managing inventories in supply chains -- Supply chain management and logistics -- Resource management -- Operations scheduling and sequencing -- Lean operating systems
Project management -- Introduction to quality -- Customer focus -- Workforce focus -- Process focus -- Design for quality and product excellence --
Process improvement and Six Sigma -- The Baldrige framework for performance excellence.
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