Includes index.

Operations management and value chains -- Operations strategy -- Technology and operations management -- Goods and service design -- Process selection, design, and analysis -- Facility and work design -- Forecasting and demand planning -- Capacity management -- Managing inventories in supply chains -- Supply chain management and logistics -- Resource management -- Operations scheduling and sequencing -- Lean operating systems
Project management -- Introduction to quality -- Customer focus -- Workforce focus -- Process focus -- Design for quality and product excellence --
Process improvement and Six Sigma -- The Baldrige framework for performance excellence.