Quality service management in tourism and hospitality / (Record no. 3273)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03540nam a22004457a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230831092241.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230831b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781984659552 |
| Terms of availability | [paperback]. |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | Mindmovers : |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | ₱5,400.00 |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | English |
| Transcribing agency | Foundation University Library |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 647.94068 |
| Item number | T41 2022 |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | 3G E-Learning |
| Relator term | Author |
| 245 ## - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc. | by 3G E-Learning |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2ND EDITION. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | 3G E-Learning, |
| Date of publication, distribution, etc. | 2022 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 417 pages : |
| Other physical details | color illustrations ; |
| Dimensions | 26 cm |
| Accompanying material | + 1 DVD 4 3/4 in. |
| 500 ## - GENERAL NOTE | |
| General note | Tables. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1 Tourism and Hospitality Services<br/>Chapter 2 Service Quality in Tourism and Hospitality Services<br/>Chapter 3 Service Marketing<br/>Chapter 4 Service Quality, Customer Satisfaction, and Value<br/>Chapter 5 Managing Service Failure and Empowering Service<br/>Chapter 6 Cross-Cultural Issues in Service Quality<br/>Chapter 7 Meeting Guest Expectations through Planning<br/>Chapter 8 Developing the Hospitality Culture : Everyone Serves!<br/>Chapter 9 Staffing for Service<br/>Index |
| 520 ## - ABSTRACT, SUMMARY, ETC. | |
| Abstract, Summary, etc. | "Quality in tourism and hospitality industry involves consistent delivery of products and guest services according to expected standards. Delivering quality service is one of the major challenges the hospitality managers will be facing in the following years as it is essential condition for success in the emerging, keenly competitive, global hospitality markets. There are various tools that measure and improve quality service, as well as mechanisms for quality recognition in the tourism and hospitality industry. Quality management in the hospitality industry is the consistent delivery of service and reward it with loyalty and referrals. When guests know they can expect to receive the same level of service every time they visit, you've achieved effective quality management. Employees in the hotel industry are all expected to provide exceptional customer service. <br/><br/>The 2nd edition of this book contains the nine chapters. This book discusses methods for understanding what hospitality organizations want in order to improve services, covering strategies to evaluate customer satisfaction. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It is also explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction.<br/><br/>The DVD is also a useful tool for teachers to teach with digital resources in classroom and do a great job illustrating skills and techniques that are otherwise difficult to explain." --Provided by the Publisher |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 6934 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tourism. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality. |
| 9 (RLIN) | 6930 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Quality control. |
| 9 (RLIN) | 6935 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 6836 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mrantinkovic, Aleksandar |
| Relator term | Editor |
| 9 (RLIN) | 6919 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Piestun, Dan |
| Relator term | Editor |
| 9 (RLIN) | 6920 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fouda, Hazem Shawky |
| Relator term | Editor |
| 9 (RLIN) | 6921 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Killlings, Felecia |
| Relator term | Editor |
| 9 (RLIN) | 6922 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hajj, Sandra El |
| Relator term | Editor |
| 9 (RLIN) | 6923 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Parveen, Fozia |
| Relator term | Editor |
| 9 (RLIN) | 6924 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Krunic, Igor |
| Relator term | Editor |
| 9 (RLIN) | 6925 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pehcevski, Jovan |
| Relator term | Editor |
| 9 (RLIN) | 6926 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nur, Tajina |
| Relator term | Editor |
| 9 (RLIN) | 6927 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Stephen |
| Relator term | Editor |
| 9 (RLIN) | 6928 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Michelle |
| Relator term | Editor |
| 9 (RLIN) | 6929 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date due | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Foundation University Library | Foundation University Library | Circulation | 08/31/2023 | Purchased | 2 | Circ 647.94068 T41 2022 | 63083 | 04/10/2025 | 03/11/2025 | 03/11/2025 | 08/31/2023 | Books |