A visual reference to guest service / (Record no. 3298)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02747nam a22004097a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230908213914.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230907b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781984680303 |
| Terms of availability | [paperback]. |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | Mind Mover : |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | ₱5,760.00 |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | English |
| Transcribing agency | Foundation University Library |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 338.4791 |
| Item number | T41 2023 |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | 3G E-Learning |
| Relator term | Author, Editor and Publisher |
| 245 ## - TITLE STATEMENT | |
| Title | A visual reference to guest service / |
| Statement of responsibility, etc. | by 3G E-Learning |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd Edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | 3G E-Learning, |
| Date of publication, distribution, etc. | 2023 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 372 pages : |
| Other physical details | color illustrations ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1 Supervision and guest service.<br/>Chapter 2 Customer Feedback.<br/>Chapter 3 Grooming and Etiquette in Hospitality.<br/>Chapter 4 Guest Complaint Management.<br/>Chapter 5 Customer Retention.<br/>Chapter 6 Lodging Operations Management.<br/>Chapter 7 Guest Experience in Hotels.<br/>The Guest Service of Beverages.<br/><br/>Index |
| 520 ## - ABSTRACT, SUMMARY, ETC. | |
| Abstract, Summary, etc. | Equips with learners with a foundation for effective service delivery. This edition is packed with updated information and new topics are also added. A new chapter is also added. It contains topics including improve skills and attitudes; better communication skills; better understanding of workplace practices; increase morale, confidence, self-satisfaction, and work satisfaction. In this guide, visual information is presents in different formats, such as images, flowcharts, diagrams, graphs, cartoons, slideshow/PowerPoint presentation, and poster in easy understand way. It also prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people and its plan. The guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your own feelings and behavior while looking after your customers." --provided by the Publisher |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Supervision |
| Form subdivision | Guidebooks. |
| 9 (RLIN) | 7011 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Form subdivision | Guidebooks. |
| 9 (RLIN) | 7012 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality. |
| 9 (RLIN) | 6930 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mrantinkovic, Aleksandar |
| Relator term | Editor |
| 9 (RLIN) | 6919 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Piestun, Dan |
| Relator term | Editor |
| 9 (RLIN) | 6920 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fouda, Hazem Shawky |
| Relator term | Editor |
| 9 (RLIN) | 6921 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Killlings, Felecia |
| Relator term | Editor |
| 9 (RLIN) | 6922 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hajj, Sandra El |
| Relator term | Editor |
| 9 (RLIN) | 6923 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Parveen, Fozia |
| Relator term | Editor |
| 9 (RLIN) | 6924 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Krunic, Igor |
| 9 (RLIN) | 6925 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pehcevski, Jovan |
| Relator term | Editor |
| 9 (RLIN) | 6926 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nur, Tajina |
| Relator term | Editor |
| 9 (RLIN) | 6927 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Stephen |
| Relator term | Editor |
| 9 (RLIN) | 6928 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Michelle |
| Relator term | Editor |
| 9 (RLIN) | 6929 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Foundation University Library | Foundation University Library | Circulation | 09/07/2023 | Purchased | Circ 338.4791 T41 2023 | 63074 | 09/07/2023 | 09/07/2023 | Books |