Quality service management in tourism and hospitality / (Record no. 4996)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02323nam a22003617a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250923130849.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230301b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9786210403794 (paperback) |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Foundation University |
| Description conventions | rda |
| Language of cataloging | English |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3 .M27 |
| Item number | .2020 C67 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cornell, Daryl Ace V. |
| 9 (RLIN) | 33556 |
| Relator term | author |
| 245 ## - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc. | Daryl Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Manila, Philippines : |
| Name of publisher, distributor, etc. | Rex Book Store, |
| Date of publication, distribution, etc. | c2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vi, 165 pages : |
| Other physical details | illustrations, photogs ; |
| Dimensions | 25 cm |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 490 ## - SERIES STATEMENT | |
| Series statement | HRM-Tourism series |
| 500 ## - GENERAL NOTE | |
| General note | OBE : Outcome-Based Education -- Front cover |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1 : Introduction to quality service management in tourism and hospitality. -- Chapter 2 : Guestology. -- Chapter 3: Strategies for quality service in tourism and hospitality. -- Chapter 4 : The guest and the service setting. -- Chapter 5 : Service staffing in tourism and hospitality industry. -- Chapter 6 : Designing and managing service. -- Chapter 7 : Balancing demand and productive capacity for quality service. -- Chapter 8 : Co-creation of quality service. -- Chapter 9 : Service failures and service recovery. -- Chapter 10 : Service excellence and leadership. |
| 520 ## - ABSTRACT, SUMMARY, ETC. | |
| Abstract, Summary, etc. | "This textbook enables the readers to recognize and assess quality management and service management processes in a hospitality and tourism-related organization. Topics include service design, service quality, service recovery, and service failure among others."--Back cover<br/> |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| 9 (RLIN) | 1812 |
| General subdivision | Management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tourism |
| 9 (RLIN) | 1810 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| 9 (RLIN) | 1363 |
| General subdivision | Management |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Main curriculum objective | Quality Service Management in Tourism and Hospitality ; |
| Curriculum code | HOSM 202 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Manzano, Ronald G. |
| 9 (RLIN) | 33625 |
| Relator term | author |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing">https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing</a> |
| Link text | Click here to view the table of contents |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Edition | First edition |
| Classification part | TX 911.3 .M27 |
| Item part | .2020 C67 |
| Call number prefix | (CHM) |
| Suppress in OPAC | No |
| Uniform Resource Identifier | Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Accession Number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| https://drive.google.com/file/d/1q4Gy3saqtS7CJCoHIc0X7kFijeIOawVa/view?usp=sharing | Library of Congress Classification | Foundation University Library | Foundation University Library | Circulation | 09/23/2025 | Purchase | (CHM) TX 911.3 .M27 .2020 C67 | 0252025003036 | 09/23/2025 | 09/23/2025 | Books | CHM-2025036 |