Tables.

"Full Color Book plus DVD"
"Over 100 hours Interactive E-lectures, Quiz and Videos in DVD"
"DVD has many useful features for teachers to teach with digital resources in classroom" --On Cover

Includes bibliographical references and index.

Chapter 1 Housekeeping.
Chapter 2 Housekeeping Procedures.
Chapter 3 Tourists Accommodation.
Chapter 4 Linen and Uniform Rooms.
Chapter 5 Laundry.
Chapter 6 Cleaning Agents and Cleaning Operations.
Chapter 7 Managing Quality.
Chapter 8 Interior Design.
Chapter 9 Maintenance, Understanding Risks and Preventive Measures.
Chapter 10Caring for Guests and Handling Guest Complaints.
Index.

"The hotel industry is one of the most important components of the wider service industry, catering for customers who require overnight accommodation. It is closely associated with the travel industry and the hospitality industry, although there are notable differences in scope. The development of accommodation has normally accompanied the growth of tourism activity and the demand to visit specific areas. Like the tourist, accommodation assumed many forms, and not all of them fit with the conventional image of the hotel. In this book the scope and the nature of accommodation is examined and the impact of globalization and the operational issues that affect the accommodation sector. Accommodation plays major role in a traveler's expenditure. Therefore the role of accommodation manager mainly deals with human resources, budget and inventory.

This edition is completely revised and new topics are added. Introduces students to the history, origins, trends and contemporary issues of accommodation operations including forecasting, yield management and budgeting. It evaluates the impact of brands, ownership structures and target markets on the accommodation organization and the guest cycle. --Provided by the Publisher