Multicultural diversity in the workplace for the tourism professional / Vic Alcuaz, Ma. Christina G. Aquino.
Material type:
- text
- unmediated
- volume
- 9786210403831 (paperback)
- HF 5549.5 .2020 A43
Item type | Current library | Call number | URL | Status | Barcode | |
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Foundation University Library Circulation | (CHM) HF 5549.5 .2020 A43 (Browse shelf(Opens below)) | Link to resource | Available | 0252025003030 |
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(CoE) LB 1027.47 .2019 P39 The teacher and the school curriculum : a guide to curriculum development practice / | (CoE) LC 3993 .2021 P39 A course module for understanding gifted and talented learners / | (CHM) G 155.7 .2019 L36 Micro perspective of tourism and hospitality / | (CHM) HF 5549.5 .2020 A43 Multicultural diversity in the workplace for the tourism professional / | 001.4'22 0t8 1990 Understanding statistics / | 001.53'5 R37 Artificial intelligence / | 001/B28 1959 The house of intellect / |
Includes index.
Chapter 1: Understanding Culture -- Chapter 2: Key Features of Culture -- Chapter 3: Tourism and the Tourism Professional -- Chapter 4: Multicultural Diversity in Tourism -- Chapter 5: Multicultural Diversity Among Tourism-related Professions -- Chapter 6: Diversities: Simple and Complex -- Chapter 7: Handling Guest or Customer Diversities -- Chapter 8: Handling Multicultural Peer Diversities -- Chapter 9: When Your Superior is Diverse -- Chapter 10: Diversities in Diverse Locations -- Chapter 11: Five Ways to Become a Diversity Champion -- Chapter 12: Benefits of a Diverse Workforce.
"This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person, and the workplace as provided by Ms. Aquino. Various activities are recommended after each major topic for the application of the concepts. Case studies from actual experiences of Mr. Alcuaz are provided for further learning. Real-life experiences in dealing with various races, countries, religions, cultures and traditions, sexes and ages of the people that Mr. Alcuaz has come across over 40 years of being in the industry are also shared in this textbook."--Back cover
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