Multicultural diversity in the workplace for the tourism professional / Vic Alcuaz, Ma. Christina G. Aquino.
Material type:
TextLanguage: English Series: HRM-Tourism seriesEdition: First editionDescription: v, 189 pages : illustrations ; 25 cm. pagesContent type: - text
- unmediated
- volume
- 9786210403831 (paperback)
- HF 5549.5 .2020 A43
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Foundation University Library CoHospitality Management | Non-fiction | (CHM-HosMgt) HF 5549.5 .2020 A43 c.2 (Browse shelf(Opens below)) | Link to resource | Room Use Only | 0252026003064 | |
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Foundation University Library CoHospitality Management | Non-fiction | (CHM-HosMgt) HF 5549.5 .2020 A43 c.3 (Browse shelf(Opens below)) | Link to resource | Available | 0252026003065 | |
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Foundation University Library CoHospitality Management | Non-fiction | (CHM) HF 5549.5 .2020 A43 (Browse shelf(Opens below)) | Link to resource | Preservation Copy | 0252025003030 |
Browsing Foundation University Library shelves, Shelving location: CoHospitality Management, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| (CHM-TouMgt) G 155.7 .2021 C33 c.3 Heritage tourism / | (CHM-TouMgt) G 155.7 .2021 H47 c.2 Tour and travel management / | (CHM-TouMgt) G 155.7 .2021 H47 c.3 Tour and travel management / | (CHM-HosMgt) HF 5549.5 .2020 A43 c.2 Multicultural diversity in the workplace for the tourism professional / | (CHM-HosMgt) HF 5549.5 .2020 A43 c.3 Multicultural diversity in the workplace for the tourism professional / | (CHM-TouMgt) HE 147.67 .2022 D66 c.2 Transportation management / | (CHM-TouMgt) HE 147.67 .2022 D66 c.3 Transportation management / |
Includes index.
Chapter 1: Understanding Culture -- Chapter 2: Key Features of Culture -- Chapter 3: Tourism and the Tourism Professional -- Chapter 4: Multicultural Diversity in Tourism -- Chapter 5: Multicultural Diversity Among Tourism-related Professions -- Chapter 6: Diversities: Simple and Complex -- Chapter 7: Handling Guest or Customer Diversities -- Chapter 8: Handling Multicultural Peer Diversities -- Chapter 9: When Your Superior is Diverse -- Chapter 10: Diversities in Diverse Locations -- Chapter 11: Five Ways to Become a Diversity Champion -- Chapter 12: Benefits of a Diverse Workforce.
"This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person, and the workplace as provided by Ms. Aquino. Various activities are recommended after each major topic for the application of the concepts. Case studies from actual experiences of Mr. Alcuaz are provided for further learning. Real-life experiences in dealing with various races, countries, religions, cultures and traditions, sexes and ages of the people that Mr. Alcuaz has come across over 40 years of being in the industry are also shared in this textbook."--Back cover
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