Service quality in leisure and tourism [Electronic resources] /

Williams, Christine, 1951-

Service quality in leisure and tourism [Electronic resources] / Christine Williams and John Buswell. - Wallingford, Oxon, UK; Cambridge, MA, : CABI Pub., c2003. - ix, 230 p. : illustrations. Online resources

Includes bibliographical references (p. 209-222) and index.

0851995411 9780851995410

2002010655


Tourism.
Leisure industry.
Quality assurance.


Tourism Management;--Quality Service Management in Tourism and Hospitality,--HOSM 202

G 155.A1 / .2003 W48

910/.68/4