Includes bibliographical references and index.

Chapter 1 Room Service Operation.
Chapter 2 Room Service Department: Duties and Responsibilities.
Chapter 3 Offering Best Possible Room Service.
Chapter 4 Room Service Order Taking.
Chapter 5 Room Service Tray/Table Setup.
Chapter 6 Room Service Order Delivery.
Chapter 7 Room Service Practical Training.
Chapter 8 Cleaning Guest Rooms.
Index

It is an intensive guide designed to equip the students with the key fundamentals of managing room service in the hospitality industry. This edition is packed with updated information and new topics are also added. A new chapter is also added in this edition. Visual infographics are enriched with specialist information to allow students to gain valuable insight into the norms, values and processes used in the housekeeping department which is focused on providing quality services to its clients. This guide presents visual information in variety of formats such as images, flowcharts, diagrams, graphs, cartoons, slideshows/PowerPoint presentations and posters in easy-to-understand manner. Various concepts were introduced in this book to improve students' analytical thinking skills based on a visual learning strategy." --Provided by the Publisher