Effects of the Single-Entry Approach Program on labor disputes as implemented by the Department of Labor and Employment in Negros Oriental Field Office [thesis] /
Sildora, Rodolfo O., Jr.,
Effects of the Single-Entry Approach Program on labor disputes as implemented by the Department of Labor and Employment in Negros Oriental Field Office [thesis] / by Rodolfo O. Sildora Jr. - Dumaguete City : Foundation University, 2024. - ix, 82 leaves : col. (ill.) ; 28 cm.
Graduate thesis (Public Administration--Master in)—Foundation University, 2024.
Includes bibliographical references and appendices.
This study evaluates the effects of the Single-Entry Approach (SEnA) Program on labor disputes handled by the Department of Labor and Employment (DOLE) Negros Oriental Field Office. It analyzes program implementation, resolution efficiency, stakeholders’ satisfaction, and the program’s impact on dispute outcomes. Abstract
The study aimed to determine the effects of the Single-Entry Approach program on
labor disputes as implemented by the Department of Labor and Employment in Negros
Oriental Field Office. The researcher employed a descriptive-correlational design. The
120 respondents (60 requesting parties and 60 responding parties) were randomly
selected clients who were involved in the SEnA program of the DOLE Negros Oriental
Field Office. The researcher used a validated questionnaire and applied statistical
methods such as percentage, weighted mean, mean, and Spearman’s rank order
correlation coefficient to treat the data. The findings revealed a high level of awareness
and satisfaction for both the requesting and responding parties, indicating a correlation
between clients’ awareness of the SEnA program and their satisfaction levels. However,
the fact that RFAs are still being referred to other agencies only shows that certain
aspects of the program require more enhancement. Specifically, the clients' awareness
of the SENA program, communication effectiveness, and conciliation-mediation skills
could lead to increased settlement rates and a reduction in referrals to the NLRC.
Keywords: SEnA program, labor disputes, awareness, settlement, satisfaction
Philippines. Department of Labor and Employment Negros Oriental Field Office --Administration.
Labor disputes--Prevention.--Philippines
Grievance procedures--Philippines.
Mediation and conciliation, Industrial--Philippines.
Labor policy--Philippines.
Administrative remedies--Philippines.
Thesis Writing /--Familiarity and manifestations of the SK Reform Act of 2015 among Gen Z' SK Federation members in Bais City, --MPA 99
(GS-MPA) LG 221 D35 G73 / A6 P83 .S55 2024
Effects of the Single-Entry Approach Program on labor disputes as implemented by the Department of Labor and Employment in Negros Oriental Field Office [thesis] / by Rodolfo O. Sildora Jr. - Dumaguete City : Foundation University, 2024. - ix, 82 leaves : col. (ill.) ; 28 cm.
Graduate thesis (Public Administration--Master in)—Foundation University, 2024.
Includes bibliographical references and appendices.
This study evaluates the effects of the Single-Entry Approach (SEnA) Program on labor disputes handled by the Department of Labor and Employment (DOLE) Negros Oriental Field Office. It analyzes program implementation, resolution efficiency, stakeholders’ satisfaction, and the program’s impact on dispute outcomes. Abstract
The study aimed to determine the effects of the Single-Entry Approach program on
labor disputes as implemented by the Department of Labor and Employment in Negros
Oriental Field Office. The researcher employed a descriptive-correlational design. The
120 respondents (60 requesting parties and 60 responding parties) were randomly
selected clients who were involved in the SEnA program of the DOLE Negros Oriental
Field Office. The researcher used a validated questionnaire and applied statistical
methods such as percentage, weighted mean, mean, and Spearman’s rank order
correlation coefficient to treat the data. The findings revealed a high level of awareness
and satisfaction for both the requesting and responding parties, indicating a correlation
between clients’ awareness of the SEnA program and their satisfaction levels. However,
the fact that RFAs are still being referred to other agencies only shows that certain
aspects of the program require more enhancement. Specifically, the clients' awareness
of the SENA program, communication effectiveness, and conciliation-mediation skills
could lead to increased settlement rates and a reduction in referrals to the NLRC.
Keywords: SEnA program, labor disputes, awareness, settlement, satisfaction
Philippines. Department of Labor and Employment Negros Oriental Field Office --Administration.
Labor disputes--Prevention.--Philippines
Grievance procedures--Philippines.
Mediation and conciliation, Industrial--Philippines.
Labor policy--Philippines.
Administrative remedies--Philippines.
Thesis Writing /--Familiarity and manifestations of the SK Reform Act of 2015 among Gen Z' SK Federation members in Bais City, --MPA 99
(GS-MPA) LG 221 D35 G73 / A6 P83 .S55 2024