Multicultural diversity in workplace for tourism professionals /
Multicultural diversity in workplace for tourism professionals /
by 3G E-Learning
- 2ND EDITION.
- New York, NY : 3G E-Learning, 2022
- xvii, 485 pages : color illustrations ; 26 cm + 1 DVD 4 3/4 in.
Tables. "Full Color Book plus DVD"
"Over 100 hours Interactive E-lectures, Quiz and Videos in DVD"
"DVD has many useful features for teachers to teach with digital resources in classroom" --On Cover
Includes bibliographical references and index.
Chapter 1 Globalization, Tourism and culture
Chapter 2 Cultural Diversity in Tourism
Chapter 3 Intercultural communication in Tourism
Chapter 4 Cultural Influences on Intercultural communication and Social Interaction
Chapter 5 Human Behavior
Chapter 6 Consumer Buying Behavior
Chapter 7 Race and Diversity in the Workplace
Chapter 8 Gender Diversity in the Workplace
Chapter 9 Ethnic Diversity in the Workplace
Chapter 10 Management and Leadership and Leadership in Workplace Diversity
Index
"Culture is what shapes us, it is the reason we have certain beliefs, influences how we behave, and is what gives us our identity. Cultural diversity is the representation of different cultural and ethnic groups in society. When talking about Cultural diversity in the workplace, it is the inclusion of employees from different backgrounds, different races, different sexual orientations and different political views. The hospitality and tourism industry has seen an increase in organizations operating internationally, bringing people from diverse cultural backgrounds together. Hospitality and tourism present a unique opportunity to understand new cultural experiences for both employees and the tourists. It is important for the personnel to understand and appreciate different cultures to enhance the nature of their interactions with tourists of different cultures, religions, races, creeds, creeds, colors, ages, genders, and sexual orientations. It is for this reason that businesses playing their trade in this industry must endeavor to train their personnel to appreciate and accommodate people from diverse backgrounds around the world. As such, workplace diversity not only facilitates easy understanding of different cultural, social and economic perspectives but also enhances the delivery of satisfactory services through communication and observation.
This edition is systematically divided into ten chapters. This book examines cross-cultural managerial competence across hospitality and tourism services.
The book brings these concepts to the undergraduate student in tourism, as well us students in the related fields of marketing, management, international business, and cross-cultural communication.
The DVD is also a useful tool for teachers to teach with digital resources in the classroom and do a great job illustrating skills and techniques that are otherwise difficult to explain.
This book introduces readers to a powerful method for cross-cultural due diligence in mergers and organizational collaborations.
It is intended to understand the relationship between culture, tourism, and destination attractiveness." --Provided by the Publisher
9781984659545 [paperback], [alk. paper]. Mind Mover : ₱5,400.00
Diversity in the workplace.
Hospitality industry.
Tourism.
Hospitality.
Travel and tourism.
338.479159 / T41 2022
Tables. "Full Color Book plus DVD"
"Over 100 hours Interactive E-lectures, Quiz and Videos in DVD"
"DVD has many useful features for teachers to teach with digital resources in classroom" --On Cover
Includes bibliographical references and index.
Chapter 1 Globalization, Tourism and culture
Chapter 2 Cultural Diversity in Tourism
Chapter 3 Intercultural communication in Tourism
Chapter 4 Cultural Influences on Intercultural communication and Social Interaction
Chapter 5 Human Behavior
Chapter 6 Consumer Buying Behavior
Chapter 7 Race and Diversity in the Workplace
Chapter 8 Gender Diversity in the Workplace
Chapter 9 Ethnic Diversity in the Workplace
Chapter 10 Management and Leadership and Leadership in Workplace Diversity
Index
"Culture is what shapes us, it is the reason we have certain beliefs, influences how we behave, and is what gives us our identity. Cultural diversity is the representation of different cultural and ethnic groups in society. When talking about Cultural diversity in the workplace, it is the inclusion of employees from different backgrounds, different races, different sexual orientations and different political views. The hospitality and tourism industry has seen an increase in organizations operating internationally, bringing people from diverse cultural backgrounds together. Hospitality and tourism present a unique opportunity to understand new cultural experiences for both employees and the tourists. It is important for the personnel to understand and appreciate different cultures to enhance the nature of their interactions with tourists of different cultures, religions, races, creeds, creeds, colors, ages, genders, and sexual orientations. It is for this reason that businesses playing their trade in this industry must endeavor to train their personnel to appreciate and accommodate people from diverse backgrounds around the world. As such, workplace diversity not only facilitates easy understanding of different cultural, social and economic perspectives but also enhances the delivery of satisfactory services through communication and observation.
This edition is systematically divided into ten chapters. This book examines cross-cultural managerial competence across hospitality and tourism services.
The book brings these concepts to the undergraduate student in tourism, as well us students in the related fields of marketing, management, international business, and cross-cultural communication.
The DVD is also a useful tool for teachers to teach with digital resources in the classroom and do a great job illustrating skills and techniques that are otherwise difficult to explain.
This book introduces readers to a powerful method for cross-cultural due diligence in mergers and organizational collaborations.
It is intended to understand the relationship between culture, tourism, and destination attractiveness." --Provided by the Publisher
9781984659545 [paperback], [alk. paper]. Mind Mover : ₱5,400.00
Diversity in the workplace.
Hospitality industry.
Tourism.
Hospitality.
Travel and tourism.
338.479159 / T41 2022