Improving tourism and hospitality services [Electronic resources] /

Laws, Eric, 1945-

Improving tourism and hospitality services [Electronic resources] / Eric Laws. - Cambridge, MA : CABI Pub., c2004. - xviii, 203 p. : ill. ; 22 cm. Online resources

Includes bibliographical references (p. 183-200) and index.

0851999956 9780851999951

2004058218


Tourism.
Hospitality industry.
Consumer satisfaction.


Tourism Management;--Quality Service Management in Tourism and Hospitality,--HOSM 202

G155.A1 / .2004 L38